Privacy Policy

Your privacy is important to us.

What information from or about you we collect

When you visit the IT Professional Services website, we passively collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.

If you complete a form requesting that we contact you, we directly collect the following types of information from you: your name, address, telephone number, e-mail address, and other similar information.

If you subscribe to a mailing list, we collect the following types of information from you: your name, address, telephone number, e-mail address, and other similar information.

If you use our online support services, we may require you to provide additional information we can use to verify your identity and collect information about the support services that you request.

Finally, we may collect additional information from or about you in other ways not specifically described here.

How we protect and store personal information

We store and process your personal information on our computers in the US, and we protect it by maintaining physical, electronic, and procedural safeguards. We use computer safeguards such as firewalls, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

How we use the personal information we collect

We use the information collected on this site only to:

• provide the services and customer support you request
• collect fees
• troubleshoot problem
• improve our services
• send you targeted marketing, service update notices, and promotional offers based on your communication preference

How we share personal information with other parties

We may share your personal information with:

• Service providers under contract who help with parts of our business operations (such as, technology services, bill collection, marketing). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
• Credit bureaus to report outstanding negative balance accounts, as allowed by law.
• Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information.)
• Law enforcement, government officials, or other third parties when
  • we are compelled to do so by a subpoena, court order or similar legal procedure
  • we need to do so to comply with law
  • we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, or to report suspected illegal activity.
  • Other third parties with your consent or direction to do so.

We will not require you to disclose more information than is reasonably necessary to provide services to our customers.

We will not sell or rent any of your personal information to third parties in the normal course of doing business and only shares your personal information with third parties as described in this policy.