Support Overview

Help Desk

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Emergency IT Support

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Computer Usage Tips

What Customers Say About Us

I want to thank you so much for your assistance today.  I spent nearly an hour with our application technical support with their final answer being, 'I’m sorry, we cannot help you.' I got you on the phone and got us back up and running in less than 5 minutes without any hassle.  You took 500 lbs off my back today.  You are worth every penny.

Thanks a ton, or at least 500 lbs."

Tim Howard, President
Howards Carpet One

Help Desk

Having an IT problem and don't know who to call?  Do you need a quick solution to a technical problem?  Call the IT Professional Services Help Desk!

Our Help Desk is staffed with knoweldgable technicians ready to help you with your computer and networking problems. Many problems can be diagnosed and resolved over the phone or with remote assistance.

With our remote assistance tool, a member of our help desk team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

To Get Support

Contact our help desk by phone at (805) 650-6030 and select option 2.  A member of our support staff will talk with you first to determine the nature of the problem and open a support request (ticket). Or you may contact us via e-mail at

Once you are on the phone with the support technician, they will initiate a remote assistance session to your PC.
You will be prompted to grant permission for the support technician to view your screen.
If necessary, the support technician might prompt you for permission to take control of your keyboard and mouse.
You are in complete control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

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