Support Overview

Help Desk

Online Service Request

Emergency IT Support

Security Alerts

Computer Usage Tips

What Customers Say About Us

"I love the link that I can click on and see all the tickets we have going. What a great feature. I'm sure all your clients love it too."

Leslie DeMattia
Director of Operations
Ventura Missionary Church

Technical Support

At IT Professional Services, we take care of IT for you. That means we are available, day and night, to answer your questions and take care of any issues you face. We can provide both remote and on-site technical support for desktops, mobile devices, servers, network, routers, firewalls and other IT infrastructure.

Our Support Structure

Help Desk

Support on software and hardware provided on an "as needed", reactive basis by a skilled Help Desk expert to resolve technical issues.

  • Windows workstation troubleshooting and triage
  • Internet/Network connectivity
  • Desktop peripheral hardware included
  • Basic application help and how to
  • Issues resolved using remote control

Desk Support

Additional troubleshooting assistance is provided. If a call can't be resolved, predefined call-escalation processes will elevate the issue to a desktop support technician. Includes remediation of issues found via proactive monitoring.

This support is provided remotely or on-site.

  • Hardware service and repair
  • Software installation
  • Patch management

Server and Network Support

This support is provided by a systems or network engineer.

Emergency IT Support

Service is available 24 hours, 7 days a week to respond to issues that prevent you from working.


This support is project-based and performed by Systems and Network architects and senior engineers to address major technology initiatives and projects.

Privacy Policy

© 2009-2013 IT Professional Services All rights are reserved.  (805) 650-6030